- Asda brings back its “Happy to Chat” campaign to encourage conversations
- 60% of local community groups say loneliness and isolation is the biggest worry at this time of year in their area.
It’s called the most wonderful time of the year, but for thousands of over 60’s across the UK, feeling lonely and isolated is the biggest worry in the run up to the festive season.
Statistics come from Asda’s latest Christmas Community tracker, which surveyed over 2,000 people, the report highlights that the lack of human interaction and conversations is the biggest worry older people will suffer during the festive period.
So Asda has relaunched it’s ‘Happy to Chat’ initiative for across the festive period, where colleagues have the option to add a new element to their uniform: a ‘Happy to Chat’ badge to let customers know they’re happy to have a quick chat with them whilst shopping.
The initiative first launched as a trial in November 2000 in conjunction with the Royal Voluntary Service after it was recognised that the drivers formed a lifeline for some people throughout the covid pandemic, with almost a quarter (23%) of customers admitting they were only interacting with people once a week. Asda continued with the initiative at key times of the year bringing it instore as well as through it’s delivery service.
In addition, Asda Foundation is supporting over 550 community groups through its Better Together grants, which bring people together, reduce social isolation, and support those most in need during the winter months. By the end of 2025, the Asda Foundation will have invested over £60 million into communities across the UK over the last 36 years – strengthening local connections and making a lasting impact nationwide.
Hundreds of Asda’s Community Champions across the UK are helping organise grants from the Asda Foundation to bring people together and reduce isolation in the winter months, making donations to spread a little festive cheer, wearing Happy to Chat badges so people who may otherwise be on their own know they’ve got someone to talk to, and inviting choirs and bands to perform Christmas carols and songs in our stores.
One of the groups Asda Foundation has supported is the Memory Lane Café in Halifax, West Yorkshire. Community Champion, Emma, helped the group secure a £1,000 grant for dementia-friendly equipment and arranged a special Christmas party for more than 60 members and volunteers of the dementia group. Guests were greeted by characters from The Nutcracker before taking part in seated musical exercises, musical bingo, and enjoying a special buffet lunch followed by singing and dancing. (Video here)
Last Christmas, research conducted by Asda showed that almost one in five over 60s (17 per cent) said there were days when they didn’t speak to a single soul in the run up to Christmas and 15 per cent said they got used to not conversing with other people.
One in ten over 60’s said they’d gone to a supermarket simply to speak to another person. Worryingly, 42 per cent said their mental health suffered because of their lack of interaction with others.
Asda Derby Community Champion Rosie Winfield, wearing the badge said:“For many individuals, Christmas can be a particularly challenging and lonely time, making conversation and connection incredibly important. Sometimes people come shopping just for the feeling of belonging, they want to be around people and we know the most important thing you can do is listen, ask them how they are and let them know you are there if they ever want to talk – I, for one, will chat to everyone and anyone.”
Also, this Christmas, Asda is encouraging over 60s to visit their local Asda store with a café to enjoy a ‘Winter Warmer’– the hugely popular £1 deal that offers over 60’s a hearty soup, bread, unlimited team and coffee.
Tracy Butler, Senior Manager for the Asda Foundation said“Millions of people are very fortunate to be surrounded by friends and family at this time of year, but that’s not the case for everyone, and that’s why we are investing over half a million pounds to bring communities together to help combat loneliness.
“It’s heartbreaking to think that so many over 60’s might not speak to anyone at all over the Christmas period, we are going all out to bring people as many people together as possible this Christmas. We would urge everyone to do the same. If there’s somebody, anybody – young or old – who you know is going to be struggling for company this Christmas, pick up the phone or go and pay them a visit.”
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